TERMS & CONDITIONS
These are the standard terms and conditions for Estrella Beauty & Aesthetics Ltd. By booking an appointment with us, you agree to abide by these terms and conditions.
1. Appointments: You can book an appointment online, by phone or in person. We require a £10 or £20 deposit depending on service to secure your booking. Cancellation of your appointment will forfeit your deposit. If you fail to show up for your appointment, you will be charged the full amount of the service.
2. Payment: You can pay for your service online or in person by debit/credit card or gift voucher. We do not accept cheques or bank transfers. You must pay the remaining balance of your service at the end of your appointment. We reserve the right to change our prices at any time without prior notice.
3. Eligibility: You must be at least 18 years old to receive any of our services. If you are under 18, you must be accompanied by a parent or guardian who will sign a consent form on your behalf. You must inform us of any medical conditions, allergies, medications or other factors that may affect your suitability for a service during your consultation. We may refuse to provide a service if we deem it unsafe or inappropriate for you.
4. Hygiene: We follow strict hygiene standards and use disposable or sterilised equipment for each client. You must also maintain a high level of personal hygiene and refrain from using any products that may interfere with the service. You must not attend your appointment if you have any contagious or infectious diseases, such as cold sores, warts, fungal infections or skin rashes. If you do so, we may cancel your appointment and charge you the full amount of the service.
5. Liability: We are not liable for any loss, damage or injury that may occur as a result of your use of our services or facilities. You agree to indemnify us from any claims, demands or costs that may arise from your breach of these terms and conditions or your negligence. We are not responsible for any personal belongings that you bring to our premises. You use our services and facilities at your own risk.
6. Complaints: We aim to provide high-quality services and customer satisfaction. If you are unhappy with any aspect of our service, please let us know as soon as possible so that we can resolve the issue through any or our contact channels. If you wish to make a formal complaint, please contact us in writing within 14 days of your appointment. We will respond to your complaint within 28 days and try to reach a satisfactory outcome.